Key Account Officer (Projects) at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.

We are recruiting to fill the position below:

Job Title: Key Account Officer (Projects)

Location: Lagos
Reports to: General Manager, Operations

Job Summary & Purpose

We are currently sourcing for Key Account Officer (Projects) to join our team and support the day-to-day activities of our Operations Department.
The responsibilities of this role include handling the most important client accounts in our organisation, leading point of contact for all key client matters, anticipating clients’ needs, and work to ensure deadlines for clients are met and successfully closed.
To be successful in this role, you should have solid project management, electrical and mechanical skills and be familiar with the production and manufacturing industry, specifically food and beverage.
Ultimately, you will deliver our value proposition to our clients, build, and maintain a strong relationship with new and existing clients and gain new business from these clients.

Responsibilities

Customer relationship management and engagement.
Follow through on customers’ RFQs and ensure deals are successfully closed to generate revenue.
Develop relationship with customers’ CAPEX/MRO and procurement team
Developing a solid and trusting relationship between major key clients and companies
Resolving key client issues and complaints
Developing a complete understanding of key account needs.
Anticipating key account changes and improvements.
Managing communications between key clients and internal teams.
Managing account team assigned to each client.
Strategic planning to improve client results.
Negotiating contracts with the client and establishing a timeline of performance.
Establishing and overseeing internal budgets with the company and external budgets with the client.
Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
Collaborating with the sales team to maximise profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines.
Analysing client data to provide customer relationship management
Expanding relationships with new sales, clients, and territories
Work closely with our internal Technical Sales Engineers to leverage on the Commercial unit clientele.
Work closely with the Project Engineers on all tenders and visits to potential clients.
Develop marketing plans for both existing and potential customers.
Continuously analyse potential and existing markets in order to identify business opportunities
Prepare presentations, proposals, and various marketing tools on effective development of business opportunities for the company
Regularly provide updates on the market competition analysis and share reports with the sales and service department

Education/ Professional Qualifications

A graduate Degree in Engineering, Management, Business Administration or Social Sciences related courses

Experience:

3 – 5 years of proven work experience, preferably in sales, key account management, B2B marketing, industrial technology, supply chain management and logistics
Familiarity with BRM and CRM practices
Certification in sales, marketing or related field is an added advantage.

Key Skills & Competencies:

Ability to network and build productive relationships based on business principles
Proven results of delivering client solutions and meeting sales goals
MS Office proficiency – Words/Excel/PowerPoint/Outlook/Projects
Proficiency in the use of BRM and CRM software
Lean Manufacturing knowledge
Contract management knowledge (legislation & standards)
Organisation and time management skills
Exceptional interpersonal and customer service skills.
Highly motivated and target driven
Creative and innovative
Excellent selling, communication, and negotiation skills
Good understanding of the design and operations of production
Ability to work effectively in a team
Ability to deliver quality service always
Strong analytical and logical problem-solving abilities
Energetic, independent, and self-driven
Willing to travel locally and internationally.