Key Accounts Executive at Zoho MEA

Zoho MEA – Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands.

We are recruiting to fill the position of:

Job Title: Key Accounts Executive

Location: Lagos
Employment Type: Full Time

Responsibilities

Serve as the lead point of contact for all customer account management matters
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Co-ordinate with Internal Support team and deliver the right solution at the right time to the customers.
Assist with challenging client requests or issue escalations as needed
Develop new applications by preparing specifications; conferring with product engineering.
Initiate sales process by building relationships; qualifying potential; scheduling appointments.
Collaborate with sales team to identify growth opportunities within territory
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
Identify potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities
Manage specific accounts and achieve targets with upgrade or cross-sell.