Latest Job Vacancies at Softnoon Holdings (5 Positions)
Softnoon Holdings is a multi-business enterprise with service offerings through its distinct business divisions. Softnoon Holdings Limited has carved a niche as a quality company providing quality services consistently.
Group Head of Operations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience8 – 10 years
- LocationLagos
- Job FieldAdministration / Secretarial
Details:
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations.
Requirements
- 8-10 years proven experience as Director of Operations or equivalent position.
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills
- Knowledge of industry’s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- BSc/BA in business administration or relevant field; MSc/MA will be a plus.
Group Head of Customer Service
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience8 – 10 years
- LocationLagos
- Job FieldCustomer Care
Details:
- ย Accomplishes customer service and human resource objectives, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- ยทย Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- ยทย Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- ยทย Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- ยทย Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- ยทย Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- ยทย Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- ยทย Accomplishes information systems and organization mission by completing related results as needed.
JOB REQUIREMENT:
- 8-10 years proven experience as Head of Customer service or equivalent position.
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- BSc/BA in Client relationsn or relevant field; MSc/MA will be a plus.
Access Control Officer
- Job TypeFull Time
- QualificationSecondary School (SSCE)
- Experience3 – 4 years
- LocationLagos
- Job FieldSecurity / Intelligence
Details:
- Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions.
- Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents.
- Control and monitor surveillance equipment, and perform building and equipment inspections.
- Guard access points, permitting or refusing entry,restraining trespassers, and direct heavy traffic during start and end of business hours.
- Complete daily reports, including relevant information, observations, surveillance footage, and signatures
- Secure all doors, windows, and exits, depending on shift.
JOB REQUIREMENT:
- High school diploma or equivalent.
- Must be a registered security officer.
- 3-4 Years Proven experience as security officer.
- Helpful, courteous attitude.
Project Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 – 5 years
- LocationLagos
- Job FieldProject Management
Details:
- Develop and manage budget for each project working with program manager, meeting manager and meeting planner.
- Manage and facilitate flow of essential information among company team members.
- Maintain project calendar and milestones.
- Establish quantitative staffing model used by foundation strategy leaders to describe staffing resource level to execute strategies given their specific execution choices.
- Develop an insightful analytical tool used by strategy owners to inform resource requests, execution decisions, strategy choices and potential tradeoff needs.
- Assist in foundation leadership to adapt analytical approach to establish resource need and thoroughly examine alternative execution choices.
JOB REQUIREMENT:
- 3-5 Years Proven work experience as an Project Officer, or similar role.
- Solid knowledge of project Management
- Experience with office management software like MS Office (MS Excel and MS Word, specifically)
- Strong organization skills.
- BSC/HND; additional qualifications in Project Management is a plus.
Customer Service Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 – 3 years
- LocationLagos
- Job FieldCustomer Care
Details:
JOB DESCRIPTION:
- Manage large amounts of incoming calls
- · Generate sales leads
- · Identify and assess customers’ needs to achieve satisfaction
- · Build sustainable relationships and trust with customer accounts through open and interactive communication
- · Provide accurate, valid and complete information by using the right methods/tools
- · Meet personal/customer service team sales targets and call handling quotas
- · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- · Keep records of customer interactions, process customer accounts and file documents
- · Follow communication procedures, guidelines and policies
- · Take the extra mile to engage customers.
JOB REQUIREMENT:
- 2-3years proven experience as a Customer Service Officer or equivalent position.
- Excellent organizational abilities.
- Outstanding communication and people skills
- Familiarity with MS Office and various CRM software.
- BSc/HND in relevant field.
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