Lead CASA, FX and Investment Products at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Lead CASA, FX and Investment Products

Location: Lagos
Employment Type: Full-time
Function: Retail Banking

Job Summary

• To execute initiatives aimed at sustaining growth of CASA, foreign currency and investment products across Retail Banking-Personal Banking, Elite & Royalty Segments.
• To ensure processes are in place to sustainably on-board CASA, FX, and Investment products and to improve the end to end efficiency of the portfolio.

Duties & Responsibilities

• Oversee the MIS requirements for CASA, FX, and Investment Products
• Monitor and review existing CASA, FX, and Investment Products for Retail Banking
• Responsible for the overall profitable growth of CASA, FX, and Investment Products
• To work closely with Treasury in offering competitive Investment rates to our customers.
• Identify banking needs and customer expectations through feedback loop from focus sessions with the Segments Team.
• Process & account management for all current, savings( excluding TSP’s), investments and FCY related changes with stakeholders – Service Assurance, Branch Services, CPC, Revenue Assurance, Treasury, Foreign Operations Legal and Compliance, Operations and Technology Team etc to improve customer satisfaction.
• New product development and existing products optimization.
• Work with Segment Managers to fine tune process and product features as required.
• Review account opening/maintenance issues, dormant accounts issues, inactive savings, policy changes and procedures optimization as it concerns CASA, FX, and Investment Products.
• Reduce dormancy in current accounts and Inactive ratio on savings accounts in line with budget.
• To review, revise fees and charges, terms, and conditions periodically as per regulatory requirements
• Quarterly retail campaigns, frontline training and go to market strategy for new products.
• Communicate product or policy changes to frontline staff.
• Portfolio review, monitoring and optimization.
• Ensure revenue growth in revenue of all CASA, FX, and Investment products
• Responsible for Digital Account Opening and Free Banking Count and Value
• Liaise with Segment Team / Treasury on Partnership proposition and offerings – Sankore, Travel Agents etc.

Job Requirements

• Minimum of 2nd Class Lower (B.Sc or B.A or HND) in the Sciences or Social Sciences from a recognized & accredited institution.
• Minimum of 5 years cognate work experience as a product manager, data analytics or in any marketing/sales related roles.

Skills / Competencies

• Digital Product Management
• Design thinking
• Good time Management
• Good team player and interpersonal skills
• Data Analytics
• Customer Satisfaction
• Marketing
• Product Development
• Compliance
• Account Management

Job Knowledge:

• Good Numerical Skills
• Good Communication skills
• Good Analytical skills
• Good use of Microsoft office suites
• Understanding of Financial Statements and Financial Analysis
• Investment products
• Competitive analysis

Application Closing Date
Not Specified.