Manager at Hamilton Lloyd & Associates

Hamilton Lloyd & Associates – Our client, a major player in the international fashion sector and that holds three major international fashion franchises in Nigeria, is recruiting to fill the position below:

Job Title: Manager

Location: Lagos
Employment Type: Full-time

Job Description

The Store Manager (preferably female) has to be result driven and be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
As he/she expands store traffic, he/she will be expected to handle administrative duties including report writing, and drive innovation through ideas and concepts.

Responsibilities

Passion about Fashion!
Dedicated to providing great customer service in the store.
Developing the sales team through motivation and product knowledge education.
Understand our customers and how they relate to our product.
Training of staff.
Tracking sales targets and reporting results as necessary.
Overseeing the activities and performance of the sales team
Handling any crisis in the store.
Arrangement of the showroom in terms of merchandising.
Handling weekly and monthly meetings with the sales team to see to the growth of the store and the company.
Evaluate all full account/sale targets on a daily and monthly basis.
Ensure accuracy and effectiveness of all customers’ transactions.
Monitor all customers’ complaints and provide effective solutions.
Assist staff in providing optimal service to all customers and administer all work schedules for staff.
Manage appropriate cleanliness of the store.
Maintain inventory of all stock files and excel files.
Report critical issues to management such as customers feedback on a product, staff performance etc.
Provide information on bestselling items and suggestions on how to improve sales of low selling items.

Requirements

Minimum of an HND.
Candidates with Bachelor’s degrees will be given preference
3+ years of experience working in a retail environment, ideally in a supervisory role
Excellent interpersonal communication capabilities
Customer service-oriented attitude
Confidence to lead and direct a team
Ability to stay organized and manage time effectively
Strengths in leadership, management, team building, and problem-solving
Capability to thrive in a fast-paced and oftentimes high-pressure environment
Numerical and analytical knowledge to properly manage cash and financial records
Understanding of basic business management functions
Enthusiasm and a positive attitude
Proven competencies ineffective communication and management
Willingness to learn and tackle new challenges.