Manager – Core, Roaming & VAS Performance at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National / Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Manager – Core, Roaming & VAS Performance

Job: IRC4135
Location: Abuja

Job Summary

Manage Network Performance and quality assurance
Responsible for developing network quality analysis and reporting strategy of all nodes in the areas of Core, VAS, Roaming, international PO

Principal Functions

Manage Network Performance and Quality Analysis to achieve formulated performance strategy and KPIs
Manage Voice, Data and VAS services performance and quality analysis
Develop and deliver technical reports on Network Quality Performance
Responsible for defining and ensuring implementation of relevant strategies, processes, and procedures for quick identification and demarcation of poor service experience
Analyze Network Quality Reports into executive summary for SMT
Identify Opportunities to Enhance Network Quality Efficiency
Responsible for network quality issues and follow – up with all relevant teams for quick resolution of identified Network Quality issues
Responsible for managing relationship with vendors to deliver good quality for EMTS network
Liaise with optimization and operation units on implementation of network protocols and parameter for optimum network quality
Carryout impact analysis of network parameters changes and feature trials to ensure high network quality results
Support network performance team in achieving regulatory thresholds
Initiate quick wins to manage sudden network quality bottlenecks because of commercial promotions
Plan and manage the team’s activities in accordance with agreed budgets and timescales
Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
Engage vendor on the roadmap of the network elements and what new metrics would be available to ensure high network quality of service is achieved
Creating trackers that will keep record of detected network quality issues and their resolution action
Demonstrate ability to meet deadlines and manage all network performance reporting
Perform other duties as instructed by the Head, Network Performance and Service Assurance

Educational Requirements

First degree / HND in Engineering or Computer Science
Six (6) to Eight (8) years relevant work experience with at least three (3) years in a supervisory position

Experience, Skills & Competencies: