Manager, Financial Planning – Management Reporting at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

Job Title: Manager, Financial Planning – Management Reporting

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Planning
Unit: Not Specified

Core Purpose of The Job

• Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Job Summary

• To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
• Ensure less than 5% customer churn on managed accounts.
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems and upgrades.

Job Description

• Generate relevant reports as required by the business.
• Ensure QA and prompt invoice delivery.
• Ensure resolution of ALL service provisioning and sales support PPPs items.
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

• Normal MTNN working conditions.

Minimum Qualification

• BA, B.Ed, B.Sc or Other

Experience & Training:

• 6 – 13 years’ experience which includes:
  • Ensure QA and prompt invoice delivery.
  • Ensure resolution of ALL service provisioning and sales support PPPs items.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
  • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Application Closing Date
10th June, 2021.