Manager, Technical Account Management at MasterCard Nigeria

Mastercard – We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the position of:

Job Title: Manager, Technical Account Management

Reference No.: R-129194
Location: Lagos
Employment Type: Full Time

Responsibilities

Resolves day-to-day technical/operational issues and escalates as appropriate
Notifies customer accounts of product enhancement releases that changes services or enhances functionalities
Performs account training and/or retraining functions
Regularly contacts accounts to check if their support needs are met and no open issues remain
Improves product offerings by communicating customer feedback to Product Management and Engineering
Identifies customer needs and arranges for training and communication of enhancements
Ensures customer’s compliance with all MasterCard technology enhancements

Job Specific Experiences