Manager, Technical Department at e.Stream Nigeria

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.

Manager, Technical Department

Job TypeFull Time
QualificationBA/BSc/HND
Experience10 years
LocationLagos
Job FieldEngineering / Technical

Location: Victoria Island, Lagos
Job type: Full Time

Job Purpose

The Incumbent supports the role of the CEO by being responsible for the day to day operating activity from sales growth through to solution defining and implementation of service.
He is responsible for the entire back office operations and gives direction and leadership towards achievement of organizational technical strategy and goals

Duties and Responsibilities
Strategic Insight and Integration:

Develop technical aspects of the company’s strategy to ensure alignment with its business goals.
Discover and implement new technologies that yield competitive advantage
Assist the organization use technology profitably.
Supervise network infrastructure to ensure functionality and efficiency.
Build quality assurance in all Technical operations / executions and data protection processes.
Effective team supervision to ensure activities integrate with Organizational requirement and strategy at the desired performance level.
Work with HR to ensure employee development and motivation amongst teams
Ensure an effective succession planning in the various teams to develop the company’s next set of leaders.

Technical / Analysis and Problem Solving:

Facilitate the resolution of major operational issues within departments and take charge of high priority client cases or major incidents.
Lead the network planning, and expansion to ensure achievement of triple 9 service level rating (99.9%).
Establish, publish and monitor the standards for technical operation that apply to the business.
Develop and ensure implementation of customer focused engagement models that reduce Churn year on year.
Direct short-term and long-range planning, budget development and resource allocation to support strategic business goals.
Establish the performance goals, allocate resources, and policies for the various teams
Maintain an effective team spirit and culture amongst the teams
Liaise with external network providers to ensure that eStream obtains excellent service for its clients.
Monitor KPIs and IT budgets to assess technological performance
Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
Communicate technology strategy to partners and investors

Leadership:

Provides leadership for Technical department functions, and accountable for the network Infrastructure management for the company.
Provide strong leadership in strict compliance to process, standards and procedures.
Maintain the departmental vision in line with corporate goals
Lead and motivate team member(s), promote discretional behaviours among employees and encourage them to deliver quality results.

Interpersonal, Relationship Management & Collaboration:

Constantly liaise with team and all stakeholders to ensure network stability and customer satisfaction
Highly resourceful in getting strategic information via a wide network of contacts.

Communication:

Collation of all network performance data and reporting on a weekly/monthly/quarterly and annual basis to Management team and Board members.

Customer Focus:

Maintain constant communication with the Management, customer, and supplier. Identify potential issues, and drive appropriate solutions.
Work with employees, customers and Suppliers face-to-face or via telephone, attending and meetings.

Financial Management:

Reduce revenue losses through surcharge and churn.
Adhere to and manage the approved budget.

Direct Reports

Network Operations Team
Network Planning & Optimization Team

Requirement
Education & Work Experience:

A University degree in Electrical, Telecommunications/Computer Science/Engineering
Minimum of 10 years’ experience in the Telecoms / ICT industry with at least 5 in Management position
Proven experience in network Infrastructure general management or a Master’s in Business Management & Administration or SMPT.
Experience in strategic planning and execution in the Telecommunications and ICT Industry
Relevant professional qualification will be an added advantage.
A professional qualification in project management will be an added advantage
Knowledge of contracting, negotiating, and change management preferably in the Telecoms and ICT industry.

Certifications:

Relevant certifications on Networking on CCNP, CCIE, Mikrotick, CWNA

Competency & Skills:

Proven experience in examining and re-engineering operations and procedures and policy development.
Proven knowledge or experience on MPLS network, Microwave, VSAT and Fiber technologies.
Ability to analyze and interpret financial data and manage resources.
Knowledge of project Management principles, practices and techniques.
Ability to motivate and manage teams
Simultaneously manage multiple projects
Experience in managing large and diverse teams
Strong negotiation and analytical skill
Customer-centric disposition
Highly coordinated and Organized
A strong personality with a calm, confident demeanour
strong presentation and communication abilities
Strong Tech Keep Ups