Mobile Banking Support Officer at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Mobile Banking Support Officer

Job ID: 39007
Location: Lagos Island
Job Sector: Information Technology and Services

Job Details

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

Managing Mobile Money and Internet Banking Platforms for optimum performance
E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer

Key Responsibilities/Accountabilities

Managing Mobile and Internet Banking Platforms for optimum performance
Monitor SMS and Email Alerts for optimum performance
Provide 2nd level support for bank branches on Mobile and Internet banking application
Proactive designing of solutions to enhance the delivery of services on the two channels
Generation of useful reports from the platform for reporting and troubleshooting.

Preferred Qualification and Experience
Qualifications:

First Degree in Computer Sciences or IT related courses
Master’s Degree in Computer Sciences or IT related courses
Oracle, MCSA, knowledge of Microsoft Visual Studio, Java

Experience:

Minimum of 5 Years relevant experience

Knowledge/Technical Skills/Expertise
Behavioural Competencies:

Generating Ideas
Exploring Possibilities
Taking Action
Understanding People
Embracing Change
Providing Insights
Adopting Practical Approaches
Developing Expertise

Technical Competencies:

Application Knowledge for Support – Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.
Business Continuity Management – Refers to the knowledge and experience required to ensure provision of service continuity planning and support.
Rollout Management – Refers to the knowledge and experience required to ensure the protection of the live environment and its services by using formal procedures and checks.
Testing – The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards, to ensure that new and amended systems, together with any interfaces, perform as specified.
IT Support – Ability to provide optimal IT support to departments to help facilitate meeting of the Bank’s objectives.
Database Administration – Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.

Application Closing Date
Not Specified.

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