Night Duty Manager at Laim Hotel

Laim Hotel – We are a 5-Star hotel with the aim of constantly anticipating our customer’s expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations. We are committed to providing our corporate and leisure travellers a consistent warm & friendly guest experience & fond memories through our nurtured/trained staff who experience joy and pride at work while adhering to our social responsibilities.

We are recruiting to fill the position below:

Job Title: Night Duty Manager

Location: Osogbo, Osun
Employment Type: Full-time

Job Description

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high-quality service oriented environment at all times
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Requirements