Non Maximum Demand Metering Supervisor at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Non Maximum Demand Metering Supervisor

Location: Lagos
Job type: Full time
Reporting To: Non Maximum Demand Metering Specialist

Role Purpose

Will be responsible for assisting Non Maximum Demand metering lead in the overall management customer meters in the respective Business Units

Responsibilities

Coordinate all NMD customer metering activities for the Business Unit
Part responsibility for commercial loss reduction initiatives for the respective BU
Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
Ensure adequate management of seals deployed to the Business Unit.
Ensure BU meter installation/commissioning/maintenance targets are met
Overall responsibility and control for the quality of metering infrastructure
Periodic customer meter re-certification and validation for energy accuracy
Weekly Performance reporting
Monthly performance appraisal presentation
Ensure technical and commercial feasibility checks and customer account number authentication
Assisting team leader-New Service for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement
Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
Carry out any other duties as requested by the NMD metering specialist or other superior officers in line with agreed work process or service level agreements
Manages and develops the productivity and capacity of other team members
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs