Office Secretary / Customer Service at PG Consulting Limited

PG Consulting Limited – Our client, a B2B light Factory establishment based on the mainland in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Office Secretary / Customer Service

Location: Lagos

Job Description

• Our client requires the services of a smart, well-comported, well-spoken and presentable lady as its Office Secretary and Customer Service Manager.

Responsibilities
Secretarial Duties:

• keeping proper records of company activities, sales, stocks, reports, inventories, requests, orders, etc
• Answering calls, taking messages and handling correspondence
• Maintaining diaries and arranging appointments
• Filing, typing, preparing and collating reports
• Organize a filing system for important and confidential company documents
• Distribute and store correspondence (e.g. letters, emails and packages)
• Prepare reports and presentations with statistical data, as assigned
• Organising and servicing meetings (producing agendas and taking minutes)
• Implementing new procedures and administrative systems
• Training and supervising junior staff

Accounting Duties:

• Takes charge and manages the financial bookkeeping of the organization.
• Utilizes database software to organize financial account information
• Processes invoices, records payments, and track expenses of the organization.
• Due diligence for billing accuracy by cross-checking expense with the corresponding invoice
• Sends bills to customers; processes refunds; interacts with collection agencies on past-due accounts; and, works to resolve billing disputes.
• Create and monitor internal auditing procedures and ensure accounting numbers are in sync.
• Generate financial reports for management review and regulatory authorities

Customer Service Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Reach out to customers and resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Inform customer of deals and promotions.
• Compile reports on overall customer satisfaction.
• Act as the company gatekeeper and answer questions about warranties or terms of sale.
• Suggest solutions for customer service improvement

General Office Administration:

• Act as the point of contact for all employees
• Providing administrative support and managing employees’ queries
• Managing office supplies stock, and preparing regular reports (expenses and office budgets) and organizing company records
• Has working knowledge of office equipment and office management tools.
• Ensure administrative activities run smoothly on a daily basis.

Qualifications

• A First Degree in Accounting, Business Administration, Management, Finance or related field
• Additional qualifications in Office Administration are a plus
• Experience using accounting software – to be demonstrated
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Excellent written and verbal communication Abilities
• Solid knowledge of office procedures
• Pays attention to detail and able to work with little supervision
• Comfortable with numbers and prior experience working with financial accounts

Attributes:

• Presentable, Polished, Smart and Responsible in Appearance
• Strong organizational and administrative skills with a problem-solving attitude
• Pleasant company to be with and very approachable and personable
• Self-motivated and able to use initiative
• Strong interpersonal relationship skill
• Calm disposition and approach to issues and people and critical reasoning skills
• Quick to collaborate and coordinate with team members when necessary.

Application Closing Date
31st December, 2019.