Online Reputation Manager at Tezza Business Solutions Limited

Tezza Business Solutions Limited, is a leading Software Quality Assurance and Testing multinational with a regional office in Lagos, Nigeria. We are a Software Quality Assurance and Testing Services provider. Our primary goal is to be the “go to” Quality Assurance & Software Testing company in East and West Africa while developing offshore resources to fill test automation positions (and other hard to find software testing capabilities) in the North America and European markets.

We are recruiting to fill the position of:

Job Title: Online Reputation Manager

Location: Lagos

Job Description

• An online reputation manager is in charge of every social media account of the company’s brands and monitors how the brands are engaging with the audience.
• Handles what should go out in media about the company and how to handle negative publicity even on the review websites.

A reputation manager is expected to:

• Have an understanding of search engine behaviour, social media, forums, blogs, ratings and reviews, etc.
• Work towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies.
• Establish policies and procedures, systems and standards that will avoid any negative impacts on the organization.
• Reaching out to dissatisfied customers is an important procedure to control negative reviews. Moreover, focusing on forums, tweets, images, and writing effective blog posts, or publishing positive reviews is also the responsibility of a reputation manager.
• Be well prepared for taking immediate action when the company’s reputation has been tarnished.
• Research online to find out all the negative keywords associated with a brand or individual and publish positive content that can then neutralize the effect of the former.
• Lead the management team in maintaining and improving the company’s reputation.
• Handle difficult situations such as internet blackmail and ethical manipulation of search engine results or reviews.
• Help cope with scrutiny by business communities, regulators and corporate governance teams.
• Build Trust And Brand Loyalty
• ORM should put forth an image which conveys the message that the company values customer responses.

Qualifications

• Must have a university degree in Arts/ social sciences
• 1+ years experience
• Must be social media savvy
• Possess a can do attitude.

Application Closing Date
Not Specified.