Operations Manager at Growth in Value Alliance (GV Alliance) Partners

Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

We are recruiting to fill the position of:

Job Title: Operations Manager

Location: Nigeria

Duties and Responsibilities

• Plan and execute detailed work schedule
• Ensure the smooth running of the channels of communication with the clients.
• Ensure renewal notices are sent to clients in a timely manner
• Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
• Maintenance of good relationships with clients.

Qualifications

Education:

• First Degree (Minimum 2:2)
• Masters (an advantage)

Experience:

• 5 years of relevant after Sales and support service experience in:
• Professional Services Sales and Marketing
• Customer Service and Relationship Management

Core Competencies & Skills Needed for the Job
Must demonstrate:

• Proper ethics and integrity
• Excellent Dress Sense
• Excellent human relations.
• Corporate behavior, knowledge and sound judgment
• Initiative
• Desire for self-development
• Qualities of a team leader and promote / facilitate team work
• Ability to create synergies and sense of ownership at work

Must Possess:

• Client contact experience
• Experience in back-office operations.
• Conflict management skills
• Informed and transparent decision-making skills
• Experience in the usage of computers and office software packages (MS Word, Excel etc.)
• Fluency in English (any other foreign language will be an advantage)
• Promote learning and knowledge management Share knowledge

Functional Competencies Needed for the Position:
Ability to:

• Build and maintain strategic partnerships
• Organize and prioritize field work schedules to meet different needs and deadlines
• Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
• Measure the cross-functional efforts
• Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
• Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
• Prepare timely inputs and reports
• Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries

Must within a short period of time demonstrate full understanding:

• Of the main processes and methods of work regarding the position
• Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
• Constantly strive to keep job knowledge up to date through self directed study and other means of learning.

Application Closing Date
15th August, 2020.