Operations Manager at Natives Hospitality

Natives Hospitality is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Manager

Job Description

We are looking for a Hotel Operations manager to be responsible for managing all our operations.
Our mission is to be the most reputable hotel; hence, we are looking for an experienced hotel operations manager with the right energy and experience, who is passionate about providing an excellent service to our guests and employees

Job Responsibilities

Develop long and short-term plans for the group and be fully responsible for the operation of the hotel
Responsible for formulating the strategic planning and operation strategies of the operation department, standardization, and ensuring the implementation of the company’s operational management standards, and enhancing brand reputation; Responsible for the maintenance of service, training, quality, and customer experience for the hotel
Responsible for the structuring of the operation management team and the development of reserve talents for the company; Internal team management of hotel, including work scheduling, training team motivation
Carry out inspections of property and services Ensuring good hygiene level and cleaning efficiency of hotel
Financial management of hotel, including financial data analysis, purchasing plan, and cash management
Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc
Investigate and undertake market research, analyzing competition, and keying into industry trends
Plan and organize accommodation, catering and other hotel services promote and market the business Ensure security is effective
Ensure compliance with licensing laws, health and safety and other statutory regulations

Qualifications and Experience

Bachelor’s Degree preferably in Business Administration, Social Sciences, Hospitality Management, Humanities or a related field, from a reputable institution
M.Sc Degree in related area is a plus from a reputable university
Must have previous experience studying or working abroad
Experience working in a multicultural environment will be an added advantage
Have more than 5 years of proven work experience as a Hotel Operations Director
Experience working with international 4 and 5-star hotels are preferred
Should be between the ages of 30 – 42 Years old Requirements and Attributes: Proficiency in Microsoft Office, especially Excel Ability to lead, motivate & direct employees Must possess the ability to think clearly and make quick decisions Numeracy and logistical planning skills are desired
The ability to balance customer and business priorities
Affinity for success
Proven Leadership and Management skills
Good verbal and written communication skills
Creative and innovative mindset
Strong sense of responsibility, High degree of loyalty and integrity, Ambitious Relationship Management skills.