Order Management / Customer Service / Quality Control Officer at Dezigntees Nigeria

Dezigntees.ng is an online clothing design and prints company that provides customers with free design templates to edit and shop from. We’re a Nigerian online platform for customized clothing and accessories, a go-to-place for individuals and brands looking to realize their creative ideas on quality fabrics.

We are recruiting to fill the position below:

Job Title: Order Management / Customer Service / Quality Control Officer

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities
Customer Service:

Responsible for admitting guest and customers
Responsible for taking and receiving customers phone calls
Responsible for sorting correspondence
Responding to client’s inquiries and complains
Collating and ordering companies supplies
Ensuring the reception area is clean and organized all time
Updating company’s documents and files and ensuring mistakes are looked into
Maintaining and updating meeting schedules for the company.

Order Management:

Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes.
Prepare and update various sales orders through appropriate SRS ticket system and provide update on all CAS orders.
Monitor all vendor performance and evaluate all orders and provide all required approvals.
Verify all order line and prepare order reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects.
Monitor and evaluate all order issues and resolve it.

Quality Control:

Gaining an understanding of the client’s needs and requirements and communicating them and the quality standards to the production teams.
Devising ways to improve the manufacturing process to ensure higher-quality Jobs done.
Devising, improving, and reviewing new specifications and procedures for products or processes.
Setting the requirements for raw materials from suppliers and monitoring their compliance.
Overseeing product development procedures to identify any deviations from quality standards.
Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.
Keeping accurate documentation and performing statistical analysis.
Gaining feedback from the clients, attending meetings, submitting reports, and assisting external auditors and inspectors.