Order Processors (Corps Members) at Supermart Express Services Limited

Supermart.ng is the leading online supermarket and grocery delivery service in Nigeria. Order online from over 10,000 groceries and receive same-day delivery. Visit your favorite online food store, Supermart.ng, for the best online same-day delivery shopping in Nigeria.

We are recruiting to fill the position below:

Job Title: Order Processor (Corp Member)

Location: Lagos Island, Lagos
Employment Type: NYSC

Job Description

• Manage the flow of customer orders from initiation to delivery
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in the cross-functional initiative
• Ensure sharing of best practices among the team to drive efficiency.

Qualifications

• Good Qualification
• Excellent Customer Service experience, skills & knowledge
• Good knowledge in Operations, Logistics, eCommerce and in Retail.
• Must be computer literate
• Must have his/her own personal laptop and smartphone.
• Excellent analytical thinking
• Knowledge of or willingness to learn new productivity tools
• High level of initiative with ability to self-manage
• Excellent written and verbal communication.

Application Closing Date
27th June, 2022.