Outreach & Workflow Manager at the British High Commission (BHC)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

We are recruiting to fill the position below:

Job Title: Outreach & Workflow Manager

Ref Id: 44/19 ABJ
Location: Abuja
Grade: B3 (L)
Type of Position: Permanent
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: UKVI (UK Visas and Immigration)
Start Date: 2nd January, 2020

Main Purpose of Job

This is a diverse and interesting role with regional responsibility for operational visa work (approx 60%) and a newly introduced remit for establishing a network of key business stakeholders and a communications plan to support wider HMG visa related prosperity work in West Africa (approx 40%);
The successful candidate will manage workflow through UKVI offices in Nigeria and Ghana. You will be responsible for ensuring service turnarounds are maintained, and that our quality of work meets the highest standards of customer service in line with our commitments globally;
Develop and maintain excellent relationships with key stakeholders, both internal within 1HMG and external UK Visa customers. This will include the preparation and delivery of presentation material to support outreach activity across West Africa, and this part of the role will require some travel in and around the region

Roles and Responsibilities

Responsibility for operational performance daily across UKVI offices in Nigeria and Ghana;
Regional lead to ensure vignette management and control processes are secure to meet operational demands;
Manage the facilitation and special handling process for sensitive and important cases, and ensure effective communication to key stakeholders;
Development and implementation of a new preferred partnership scheme (in collaboration with DIT) and network of key stakeholders for UKVI in collaboration with Partners Across Government. Be proactive in making and maintaining business relationships to determine customer needs and potential service gaps;
Direction and line management to operational teams.

Essential Qualifications, Skills and Experience

Employment will be subject to obtaining the appropriate security clearance. Please note that only nationals of UK, EU countries, USA, Canada, Australia, New Zealand are likely to meet this requirement
Good communication and interpersonal skills. Able to establish and maintain a network of business relationships
High level of organisational and coordination skills, including the need to prioritise, manage performance, and proactively identify and resolve problems
Good standard of written English

Desirable Qualifications, Skills and Experience:

Previous experience in client/customer relations, and maintaining and supporting a network of contacts
Previous experience working in a Visa Section or official Government office
Knowledge and experience in public speaking and preparing/using presentation material

Required Competencies:

Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Starting Monthly Salary

N539,370

Other Benefits and Conditions of Employment

Employment will be subject to obtaining the appropriate security clearance
Please note that only nationals of UK, EU countries, USA, Canada, Australia, New Zealand are likely to meet this requirement.

Application Closing Date
12th November, 2019.

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