Product and Service Delivery Manager at IT Horizons Nigeria Limited

IT Horizons Limited is a system integrator and Application ICT Company with a clear focus in technology enabled solutions and professional services

We are recruiting to fill the position below:

Job Title: Product and Service Delivery Manager

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
• He/She is ultimately responsible for achieving ITH Group goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
• This will entail ensuring projects are delivered to time, on cost and quality for all ITH present and future customers.

Key Responsibilities

• Establishes and monitors adherence to project management and service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverables
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.

Requirements

• Minimum of a Bachelor’s Degree in Engineering or a related discipline
• 4 – 5 years of experience working as a Project Manager in the ICT industry or ICT Consulting.
• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
• Relevant management qualification or training.

Remuneration
N200,000 – N300,000 monthly.

Application Closing Date
12th May, 2022.