Quality Assurance Officer at Opay Nigeria

OPay is designed to make financial services more accessible to everyday customers – whether it’s for the bills they have to pay, or the transfer & withdrawal of money; OPay’s a platform that truly serves its users in the most convenient way.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Ensure that set standards on call and email handling are met and handled with excellence.
• Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring
• Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)
• Deliver a consistent approach to standardizing customer interactions.

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 – N120,000 Monthly.

Application Closing Date
14th January, 2022.