Receptionist at Pristine House Care Limited

Pristine House Care Limited is an outsourcing firm specializing in recruiting clients in the hospitality sector.

We are recruiting to fill the position below:

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Field: Hospitality

Overview

We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Ultimately, you will help create a pleasant and memorable stay for our guests.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.

Requirements

Qualification: OND, HND or B.Sc
Experience: 1 year.
A Degree in hotel management is a plus.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Fluent in English
Excellent written and verbal communication skills
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills.