Receptionist (GSA) at Amber Residence Limited

Amber Residence Limited – We are one of the leading and fastest growing hotel and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.

We are recruiting to fill the position below:

Job Title: Receptionist (GSA)

Location: Lagos
Employment Type: Full-time

Overview

• We are seeking a friendly, organized receptionist with hotel experience to join our growing team. He/she will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions.
• The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.

Receptionist Duties and Responsibilities

• Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary department to resolve problems when challenges arise, ensuring guest comfort

Requirements and Qualifications

• High school diploma or equivalent in Hotel Management
• Minimum of three (3) years work experience handlingguest service responsibilities, preferably in a hospitality industry.
• Strong working knowledge of the Microsoft Office Suite and especially use of Opera is a must.
• Excellent written and verbal communication skills;
• Fluent in English
• A proactive approach to dealing with issues that may arise
• Highly organized, able to multitask and prioritize and work under pressure

Skills and Competency Requirements:

• Knowledge in hotel services especially in attending to guest’s needs.
• Knowledge and skills of a Receptionist in the hospitality industry.
• Ability to attend to guest needs with speed
• Must be courteous to guests.
• Must have good communication skills.

Application Closing Date
17th June, 2021.