Recovery/Collections Agent I at Mwanga Limited

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

We are recruiting to fill the position below:

Job Title: Recovery/Collections Agent I

Location: Ikeja, Lagos

Job Summary

We are seeking to recruit agile and open-minded debt recovery representatives to join our financial services marketing team based in Nigeria.

Job Description

Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
Follows-up on delinquent accounts, updates and maintains accurate records.
Performs other assigned duties necessary to support the portfolio weekly.
Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
Able to give accurate report on customers reached out to weekly.
Thoroughly understands the product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

Qualifications

Minimum Qualification: OND / HND / B.Sc
Experience Level: Entry Level
Experience Lenght: Fresh Graduates – 11 months

Job Requirements

Teachability / Willingness to learn
Strong command of English Language and at least, one other local or international language
Emotional intelligence
Strong communication and negotiation skills
Ability to prioritize and manage multiple responsibilities
Ability to collaborate with a team in a fast-paced environment.
Possesses a moderate understanding of general aspects of the job.
Strong attention to detail and goal orientation
Active Listening skills
Persuasiveness and sales/marketing skills