Regional Manager, Quick Service & Up-Country Locations at KPMG Nigeria

KPMG Nigeria – Our client is a wholly-owned Nigerian Conglomerate with businesses and interests that span across various sectors of the Nigerian economy: Automobile, Medical, Foods & Beverages, Information Technology, Engineering and Agriculture. With globally respected partners and an iconic brand portfolio and has continued to be a considerable contributor to Nigeria’s economy.

They are recruiting to fill the position below:

Job Title: Regional Manager, Quick Service & Up-Country Locations

Location: Nigeria

Detailed Job Description

To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations
To exploit all possible opportunities for growth of aftersales service within the regions
Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.
Contribute to achieving Division’s set goals and targets
Achieving planned gross margin for Business
Minimize operating costs
Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them
Coordination and control of the regional branches and Quick service locations
Raise performance standard
Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.
Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.
Aftersales culture in Quick service and upcountry locations.
Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.
Effectively manage performance review process
Improve leadership and technical skills in the region
Build a disciplined workforce
Inculcate ownership approach to business of all staff of the region
Stimulate staff to top performance
Build a winning team and service culture in Quick service and upcountry locations
Monitor staff’s training and development needs and plans effectively.
Improve image of brands
Deliver against service level agreements for business
Identify/develop new market opportunities/segments for the Aftersales & Spare parts
Regularly scan competitive environment to ensure that our prices and service remain competitive
Any other Duties that may be assigned from time to time