Regional Recovery Officers at Lumos Nigeria – 6 Openings

Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid.Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every day). By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small installments using their mobile phones

We are recruiting to fill the position below:

Job Title: Regional Recovery Officer

Locations: Kaduna, Sokoto, Delta, Lagos. Enugu, Oyo
Function: CEO’s Office
Reporting Relationship (Line Manager): Legal & Compliance Counsel

Job Responsibilities

Responsible for keeping track of defaulting customer accounts to identify nature of repossession required
Will plan and chart effective course of actions to recover Company assets or its monetary value from defaulting customers
Manage relationships with defaulting customers to ensure compliance with repossession, repayment agreements, undertakings etc.
Responsible for the recruitment, training and sensitization of the repossession agents in recovering Company assets or its monetary value from defaulting customers
Responsible for the monitoring, coordination and assigning of defaulting customers cases to the repossession agents
Will track and locate valid contacts and residence of defaulting customers for onward transfer to repossession agents for recovery of Company assets or its monetary value
Will work in conjunction with the repossession agent in achieving the recovery monthly targets and key performance indicators
Rendition of weekly and monthly repossession reports to the Legal and Compliance Counsel
Will liaise with external lawyers for quick dispensation of escalated cases

Educational Qualifications & Functional / Technical Skills

First degree in any discipline (HND/BSC/BA)
Strong understanding of debt recovery process
Proficiency in the use of Microsoft office applications
Three (3) years work experience in a similar field
Knowledge of renewable energy is desirable

Other Requirements:

Strong problem-solving skills
Proficiency in English language
Good verbal and written communication skills
Good judgement
Ability to multitask, manage large team and being comfortable dealing with a diverse pool of people
Good interpersonal skills
Leadership skills
Assertiveness and persistence
Good customer relations
Effective reporting
Result oriented and a go-getter
Negotiation skills
Investigative Skills
Ability to work under pressure with little or no supervision