Relationship Officer at Loyalty Solutions Limited

Loyalty Solutions Limited was incorporated in June 1996, As an integrated loyalty services provider. Loyalty Solutions Limited (LSL) focuses on helping Its clients acquire new customers, Improve customer loyalty, retention and extend the life-time value of the customer base through strategic loyalty marketing programs.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Lagos

Job Role

Management of Client Relationships and Client Program Reporting
New client acquisition
Acquire new rewards merchant sign-ups to meet client needs and specifications
Manage, train and setup merchant partner locations
Create and retain customer loyalty and preference by establishing rapport with the client
Oversee the resolution of customer concerns and facilitating the delivery of smooth services to the client
Relationship Management of existing Corporate/individual clients effectively to facilitate client retention
Carry out periodic calls and visits to merchant partners and their location to ensure proper service delivery
Work closely with Marketing and other departments to meet Client needs
Generate monthly and periodic reports of each client being managed
Client program analytics

Requirements

Experience: 3-6 years
Qualification: A University degree or its equivalent

Essential Attributes:

Fluency In English language
Must be proficient in the use of Microsoft Office tools
Pleasant personality
Must have the ability to multitask while being versatile
Ability to Pay attention to details,
Problem solver
Should be Courteous
Ability to relate with and maintain both new and existing company clients i.e. individual/corporate, while also sourcing for new ones when required.
Candidate should be proactive
Persons with no prior experience (entry level) can also apply.