Restaurant Manager at Hubmart Stores Limited

Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

We are recruiting to fill the position below:

Job Title: Restaurant Manager

Location: Lagos

Job Description

Coordinate restaurant operations across all our locations.
Deliver superior service and maximize customer complaints.
Respond efficiently and accurately to customer complaints.
Ensure safe and tasty meals to our esteemed customers.
Assist in prompt treating of special orders.
Ensure consistent quality, freshness and presentation of all products.
Ensure all items are properly wrapped and weighed with the right code by team.
Ensure better levels of commitment to serve customers.
Ensure all produce are brought out for merchandising & display.
Ensure all products have: Price tags with details of expiry and other information.
Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
Control operational costs and identify measures to cut/manage waste.
Promote the brand and marketing strategy through word-of-month and restaurant events and recommend ways to reach a broader audience (e.g. discounts and social media ads).
Implement and improve policies and protocols that will maintain future restaurant operations.
Manage and lead the employee’s day to day activities, organise and supervise shifts.
Perform other duties as assigned.