Roving Case Management Supervisor at GOALPrime Organization Nigeria (GPON)

GOALPrime Organization Nigeria (GPON) is a policy-driven humanitarian, non-governmental organization that implements her program through a revitalized partnership. It is a non-profit organization with a mandate of making the lives of vulnerable people better, those affected by disaster or crisis. GPON is presently operating in the Northeastern regional part of Nigeria where we have reached over 100,000 lives with relief materials, child protection services. GBV mitigation services, livelihood skill-building, health services, and Education support services.

We are recruiting to fill the position below:

Job Title: Roving Case Management Supervisor

Location: Borno

Role Purpose

• This role will be responsible for strengthening the quality of GOALPrime Organization Nigeria’s Child Protection in emergencies programme coordination and provision of individual case management services including alternative family-based care for un accompanied and separated children, supporting cross boarder family tracing and reunification.
• She/he will be responsible for coordinating closely with partners and other stakeholders working in the camp to ensure presentation of BID during BID panels, building case conferences for complex cases and high risk cases, coordinating 2 way referrals and linkage to other services, capacity building of caseworkers including supervision and coaching of caseworkers and incentive workers.
• The role will also provide support to case management team on CPIMS+ system in collaboration with the CPIMS+ coordinator and, manager and Specialist.
• This role will have interface with the children, caregivers as well as partner agencies. In addition, the ROVING CMO’s will ensure that refugee children receive timely and appropriate services.
• The role has overall supervision of case management caseworkers.

Dimensions of Role

• The Roving CMO will provide leadership oversight to the case workers in camp. The Roving CMO will work in collaboration with other likeminded agencies, Community based structures among others.
• Key focus areas included implementation of Best Interests Procedures safeguarding during voluntary repatriation, resettlement, cross boarder FTR among other durable solutions, coordination and provision of alternative family based care, supervision, coaching and mentorship of case workers, supporting CPIMS+ activities and information sharing and data protection protocol, coordination and linkage of referrals to other stakeholders in the camp, contributing to quality report development, representation of Plan International, case conferences for complex cases, participation in BID panels among other key responsibilities.
• The role reports to CPiE Coordinator – Case Management/PSS/CB and has no delegated authority.

Accountabilities

• Responsible for identifying, screening and conducting assessments for un accompanied separated children (UASCs) and OVC
• Ensuring that all identified UASCs are registered into CPIM+ and receives timely gender appropriate and responsive case management services incline with Revised CPMS and other interagency standards and SOPs
• Supporting in analysis of case management caseload, assigning cases to case workers, supervision and coaching and raising complex cases to CPIE specialist and manager for support
• Ensuring close coordination and tracking of children receiving case management including regular follow up as per prioritization and vulnerability criteria
• Work closely with CPIMS+ coordinator to produce weekly and monthly reporting
• Provide technical and management leadership to Case Management Social Workers (case workers)
• Develop work plan and oversee the implementation of case management activities including CPIMS+ activities
• Conduct necessary capacity building to case workers including information sharing and data protection protocol and report any identified bridge to CPIE coordinator/Manager
• Develop capacity building for children, parents and community members to strengthen prevention and protection of vulnerable children and adolescents
• Ensure all staff understand different needs of children and youth and respond appropriately
• Responsible for identifying CPIE needs to support case management team
• Support in implementation of CPIE project activities in collaboration with CPIE coordinator and manager
• Support in collaboration with the GBV Officer, and Project coordinator to disseminate key interagency quality standards such as revised CPMS standards related to Case management, CP, SGBV, etc
• Ensure representation of GPON in camp cased meeting and support national volunteer and Government social welfare officers assigned to work in GPON.

Documentation and M&E:

• Support report writing and donor compliance
• Participate in designing and conducting regular assessments and analyses to inform programme design and modifications in collaboration with the MEAL team
• Support in monitor the quality of project activities and support evaluation of the same in collaboration with the MEAL team.

Team Management:

• In strong linkage with the CPiE coordinator and manager, ensure good communication and coordination with other team members through regular programme coordination meetings at field level
• Ensure effective coordination of referrals internally within GPON such as youth and Education teams as well eternal coordination with other stakeholders to respond to the holistic needs of children and adolescents.

Representation and advocacy:

• Ensure adherence to local policies and regulations
• Work in close relationship with the government representative another stakeholder at camp level
• Participate in SGBV another camp-based meeting and forums to raise issues affecting children, emerging trends and support required to address the issues
• Maintain regular interaction with other NGOs and UN bodies to effectively respond to child related issues affecting children in the camps
• Ensures that GPON policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility.

Dealing with Problems:

• The position involves resolving a wide range of challenges which occur in managing different people with different background and culture.
• The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics.
• S/he will demonstrate the ability to solve problems, be creative while providing support.

Qualifications and Experience

• BA or equivalent in Social Science, Social Work, Psychology, Public Health, Human Rights or related degree desired
• At least 2 years’ experience in implementing child protection or Gender Based Violence programs, preferable social work or case management, in humanitarian or development settings
• At least 2 years direct experience providing services to children at risk and survivors  of abuse, exploitation and violence, providing gender-sensitive and child-friendly counselling services, and/or developing/implementing referral pathways and case management systems
• Previous experience supervising and managing a team in a cross-cultural setting especially Case Workers
• Demonstrated experience in capacity building and mentoring of staff
• Previous experience in emergency preparedness and response
• Experience working with case files and databases and providing regular documentation preferred.
• Languages: Fluency in written and spoken English and knowledge and knowledge of local language (Hausa, Kanuri).

Level of Contact with Children:

• High contact- the job responsibilities of this position require the post holder to have very frequent contact with children.
• It is expected that children who come in contact with GPON shall be protected at all times.

Conditions

• Availability: 05.12.2022
• Salary and conditions: In accordance with GPON Terms of Employment. The income will be subject to statutory deductions as per applicable Nigerian laws.

Application Closing Date
27th November, 2022.