Sales and Service Assurance Officer at Ralds and Agate Limited

Ralds and Agate Limited – Our client a Business Management Consulting firm. We are focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa.

We are recruiting to fill the position below:

Job Title: Sales and Service Assurance Officer

Location: Lagos
Employment Type: Full-time

Responsibilities
The ideal candidate will be responsible for:

• developing & maintaining both new & old business/sales opportunities to boost the company’s revenue & profitability and ensuring customer experience & outcomes are top-notch and achieved.

Requirements

• First degree in Computer Science, Social Science, or any related field. (M.Sc. is an added advantage)
• Minimum of 5 years experience handling the Sales, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company (prior experience working with a company in the IT industry will be an added advantage).
• Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
• Prior experience preparing business proposals, presentations & documents.
• Must Possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectations thus enhancing their experiences.
• Demonstrated ability to develop, implementing, and managing SLAs for assigned services and ensure delivery of service to agreed levels.

Application Closing Date
23rd April, 2021.