Sales Executive (Doroki) at Paga Nigeria

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position of:

Job Title: Sales Executive (Doroki)

Location: Yaba, Lagos
Sector: Financial Institution
Department: Sales & Distribution
Career Level: Grade 5
Reports To: Key Account Officer, Doroki

Background

Doroki is a platform that makes paying, getting paid, shopping, and selling easier. Doroki is focused on digitizing SMEs across Africa.
With Doroki, sellers can digitize critical aspects of their business – payment collection, sales management, reconciliation, inventory management, and access loans.

About the Role

The Sales Executive will be responsible for bringing onboard sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.
The main goal is to acquire new Merchants / Sellers / Businesses and manage relationships with existing ones to maximize revenue growth for the business.

Primary Responsibilities

Responsible for establishing, managing the existing Doroki merchants and acquiring new business in an assigned zone.
Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.
Responsible for merchants’ sale target in your assigned zone which covers merchants’ recruitment, POS distribution, app download, active merchants, volume, value, and revenue.
Develop and monitor business operations and revenue contribution of merchants while maintaining accurate records of performance.
Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
Advise merchants on various aspects of recommended and available products and services.
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations.
Understand, utilize, and support the service architecture created for the support of Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for Doroki merchants and provide feedback for enhancements
Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
Identifies Service enhancements/service improvements, document them and discuss them with the line manager
Analyse & monitor merchant collections and channel trends to be able to make recommendations on business and service enhancements
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to merchants on the time