Sales Manager at Kest Professional Services Limited

Kest Professional Services Limited, a recruitment services firm, is recruiting suitable candidates to fill the position below:

Job Title: Sales Manager

Location: Lagos

Responsibilities

• Answer customer inquiries via phone and email.
• Direct customers to online resources when required.
• Record customer support tickets and requests based on enquiries made.
• Update customer records in the system, including notes about interactions.
• Ensure customer tickets are resolved within 24 hours.
• Create and maintain reports about customer interactions for account managers.
• Encourage customers to complete surveys.
• Make recommendations to management to improve customer experience.

Requirements

• An ideal candidate will have a National Diploma, but a Bachelor’s Degree is preferred.
• Minimum of 5 years work experience.
• Demonstrated experience using Microsoft Office and Customer Support software and previous experience in an office or call center.
• Experience in Fintech company is a bonus.

Application Closing Date
Not Specified.