Sales Manager (IT Solutions) at Inguest Global Partners Limited

Inguest Global Partners Limited – Our client is the leading provider of Contact / Call Center services and Customer Management Solutions in Nigeria.

They are recruiting to fill the position below:

Job Title: Sales Manager (IT Solutions)

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Description

The role supervises Key Account Managers (KAMs) & Sales Administrators who in turn support/facilitate the establishment of new relationships (clients) to increase the company’s market share, the public representation of the company, and the ongoing servicing of existing clients.
It focuses on growth and the attainment of organizational goals in an efficient manner in keeping with the financial bottom line. The role involves Sales especially Enterprise & Technology Sales acquisition & relationship Management, Marketing, and Strategy.

Job Duties/ Responsibilities/ Accountabilities

Responsible for end-to-end sales; from initial contact and understanding of client needs to delivery and closure in line with the company’s targets and objectives.
Manage Sales Operations: Lead Qualification, Planning & Scheduling, Records Management, Sales (Support), Communication (Verbal and Written), and Marketing Support.
Provide market intelligence to guide product/service design ensuring value delivery to clients and profitability for the company
Identify and document new and strategic business opportunities (products, services, and partnerships) in alignment with the vision of the organization.
Researching and evaluating new product opportunities, demand for potential products, and customer needs and insight.
Drive sales for all the company’s products and Services especially Enterprise & Technology Sales.
Develop innovative proposals and presentations that demonstrate the unique value of the company.
Analyze potential partner relationships for the company’s product lines.
Working with product development teams to manage new product development for clients.
Managing communication channels for product distribution to clients.
Ensuring effective, brand marketing communications, including the company website, print communication, and advertising.
Managing communication channels for product distribution to clients.
Develop Sales & Marketing Plans for each Sales Period (Quarter, Year, etc.) in line with Corporate Goals.
Execute the company’s marketing plan.
Overall marketing strategy and execution of plans for the existing products.
Analysis of the effectiveness of all marketing efforts.
Ensure that all contractual documents required for the execution of a project, or the delivery of products and services are prepared, signed, and in place before project commencement.
Participate in / direct the implementation (commencement) of projects by ensuring a proper handover between the client and service delivery departments
Initiate and develop client relationships to drive customer satisfaction.
Monitor service delivery to all clients through Key Account Managers
Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability.
Act as the first point of contact for all inquiries regarding the company’s services and provide the first response to such inquiries ensuring follow-up to possible closure.
Represent the organization in all presentations, meetings, fairs, conferences, etc.