Senior Executive, IT Support at Lead Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Senior Executive, IT Support

Location: Lagos
Department: IT
Functionally Reports to: Head IT
Administratively Reports to: Executive Director

Job Description

• This job description is only a directive to facilitate and to bring clarity of your role and expectation of the Management out of it.

Job Objectives:

• Senior Executive IT Support’s role is to oversee all technology operations and evaluate them according to established goals.
• To devise and establish IT policies and systems to support the implementation of strategies set by management.
• To define the enterprise architecture in conjunction with current and future requirements.
• To analyze the business requirements of all departments to determine their technology needs.
• To identify and manage external vendors in the delivery of contracted work.
• To design training programs and workshops for staff.
• To conduct regular system audits.
• To run and share regular operation system reports with senior staff.
• To oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.
• To manage and report on allocation of IT budget.

Job Responsibilities

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Duties include the following, measurable in terms of time, cost, quality or quantity.
• Strategic Responsibility – To collaborate with department heads to assess near and long term capacity needs.
• To conduct regular research on network products, technology, protocols, and standards to remain abreast of developments in the networking industry.

Day to day Management:

• Install and Configure Windows & Servers
• Provide Technical Support and Guidance to users and other administrators.
• To answer technical questions or resolve issues with server performance and access. They may directly install and maintain Windows-based programs for end-users and help debug these applications so that they work with Windows servers.

Perform System Maintenance:

• Windows administrators also conduct system maintenance activities, usually on the server back end. This aspect of the role requires the Sr Exec to review error logs and user-reported errors and identify stable and reliable solutions.
• Monitor System Performance to reduce interruptions and server crashes. This can involve monitoring daily traffic logs and reports or working directly with end-users.
• Create System Backups according to company or industry standards. This helps to ensure that the system can be quickly recovered after a crash or other outage and supports data integrity by ensuring that vital information is not lost during an outage.
• Maintain System Security by noticing faults and vulnerabilities within the server’s architecture. This part of the job requires extensive knowledge of viruses and other sources of server vulnerability and requires developing and deploying protection measures, particularly when pushing out system-wide changes that can open up new vulnerabilities.
• Reporting – To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
• To create and maintain documentation as it relates to network configuration, mapping, and hardware installation, updates, purchase & service records.
• To keep a record of complaints, inventory, asset movements etc.
• Safety Health & Environment – Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.
• Related Assignment – To perform other related duties or assignment as and when assigned.

Job Requirements

• HND or Degree in Engineering / IT / Computer Science (MCSE, CCNA or similar certificates shall be preferred but not mandatory).
• 8+ experience years in working on a similar role.
• Must have worked on a cloud-based server environment.
• Hands-on experience in maintaining LAN, WAN, Thin Clients, Printers, Outlook, MS Office etc.
• As per the need of the business, the job is transferrable and posting can be made anywhere in Nigeria / West Africa.

Application Closing Date
28th December, 2021.