Senior ipNX Technical Support Engineer at ipNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Senior ipNX Technical Support Engineer

Job ID: 28
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom

Purpose of the Job (Brief)

Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

Incident Management (Complex/advance Call Resolution)
Prompt Response to inbound calls and emails
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.

Work Experience:

Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
At least 4 years work experience in similar role.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements: