Senior Operations Manager at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Kigali, Cairo and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.

We are recruiting to fill the position below:

Job Title: Senior Operations Manager

Location: Lagos, Nigeria

About the role

The Role of the Senior Operations Manager is to plan, direct and coordinate the company’s operations functions in Nigeria.
The individual will be responsible for improving performance, productivity, efficiency and cost effectiveness through the implementation of effective methods and strategies across all fronts in the Operations department and the business as a whole.

Responsibilities
Lead all operational elements of Andela Lagos:

Learn how Andela’s Lagos operations work and optimize and manage every aspect of our operations function
Lead the core-operations, facilities and procurement
Oversee the facilities and real estate team, including both office and residential properties to ensure safety and security across locations
Develop and maintain highly detailed budgets and timely financial projections
Complete quarterly (or more) financial and operational reviews and reports
Responsible for the delivery of overall operational targets.
Display excellent leadership, people management, communication and influencing skills at a senior level

Build strong processes and systems:

Maintain and create highly-structured processes and systems with a data-driven approach
Maintain and create “playbooks,” detailed manuals that document all relevant parts of the Andela operating model; continually update and improve manuals in preparation for supporting other teams
Foster regular engagement with key client contacts in line with client expectations.
Identify operational best practice through interaction with the wider team
Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
Collaborate with the Director of Operations to build systems and processes that successfully communicate all topline recurring indicators of success and that explain and troubleshoot any major outliers or obstacles to success
Demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
Drive Business Continuity initiatives

Manage, coach and mentor a strong team:

Manage all operations staff members including facilities, logistics, and other cross-functional teams
Provide structured evaluations of employee performance at least twice a year
Design a well-defined Communication and Engagement model to ensure all teams understand the performance of the business and the needs of their teams
Develop the operational talent pool by optimising the skills of the existing team and ensuring a succession plan is in place
Forge a partnership with our internal recruitment team to identify and attract the very best external talent for key roles within the team.
Suggest and create job descriptions, screen candidates and make recommendations for any needed roles in addition to existing team

Qualifications
Ideal candidates for this role will have:

At least 7-10 years of post-undergraduate, full-time work experience
Experience managing operations, including detailed budgeting and reporting, in a complex environment
Experience rapidly growing /scaling a project
Experience developing and managing a culture of continuous learning and improvement
Experience managing and coordinating teams to deliver on a tight schedule
Work and living experience in emerging markets, particularly in Nigeria or elsewhere in Africa
Record of strong academic performance from a leading undergraduate and, if attended, graduate institution

EPIC Values Alignment: