Senior Service Advisor at ENYO Retail & Supply Limited

ENYO Retail & Supply Limited is a customer-focused, technology-driven, fuels retailing company. Poised to deliver best-in-class retail experiences, leveraging complimentary brands and optimized returns to investors.

Poised to challenge some of the key tenets of Nigeria’s fuels retailing industry, ENYO retail is founded on the premise that the customer is the most important factor to be considered in the development and execution of service delivery.

We are recruiting to fill the position below:

Job Title: Senior Service Advisor

Location: Nigeria
Job Type: Contract

Job Summary

The technician is responsible for the diagnostics and repair of the customers’ vehicle.
He/She ensures that the customers complaints are resolved using the latest repair knowledge and skill including but not limited to repair manuals, diagnostic scanners, wiring diagrams etc.

Principal Duties and Responsibilities

Receives customer vehicle from service advisor and conducts a walk-around check
Ensures that the vehicle has courtesy items (seat covers, foot mats and fender cover) installed
Test drive the vehicle to confirm customer complaint if necessary
Perform maintenance and repair on customer vehicles to resolve complaint.
Identify problems with vehicles using the diagnostic equipment.
Explain automotive repairs and issues and provide great customer service.
Plan repair procedures using charts manuals and experience.
Test the functionality of parts and systems
Ensures that vehicles are fixed right the first time
Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
Repair and replace brake pads, wheel bearings, sensors and other parts.
Spots additional jobs if necessary
Perform routine maintenance and general mechanic work on vehicles.
Prepared to get additional certification as needed.
Willingness to learn with hands-on training.
Ensures repair shop is kept clean and organized and safe.
Keep a professional appearance.
Once the job is done and confirmed, he/she delivers the vehicle back to the service advisor in a clean state
Hands over the replaced parts to the service advisor
Ensures that all tools and equipment are properly cleaned and kept