Senior Service Advisor at ENYO Retail & Supply Limited

ENYO Retail & Supply Limited is a customer-focused, technology-driven, fuels retailing company. Poised to deliver best-in-class retail experiences, leveraging complimentary brands and optimized returns to investors.

Poised to challenge some of the key tenets of Nigeria’s fuels retailing industry, ENYO retail is founded on the premise that the customer is the most important factor to be considered in the development and execution of service delivery.

We are recruiting to fill the position below:

Job Title: Senior Service Advisor

Location: Nigeria
Job Type: Contract

Job Summary

• The technician is responsible for the diagnostics and repair of the customers’ vehicle.
• He/She ensures that the customers complaints are resolved using the latest repair knowledge and skill including but not limited to repair manuals, diagnostic scanners, wiring diagrams etc.

Principal Duties and Responsibilities

• Receives customer vehicle from service advisor and conducts a walk-around check
• Ensures that the vehicle has courtesy items (seat covers, foot mats and fender cover) installed
• Test drive the vehicle to confirm customer complaint if necessary
• Perform maintenance and repair on customer vehicles to resolve complaint.
• Identify problems with vehicles using the diagnostic equipment.
• Explain automotive repairs and issues and provide great customer service.
• Plan repair procedures using charts manuals and experience.
• Test the functionality of parts and systems
• Ensures that vehicles are fixed right the first time
• Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
• Repair and replace brake pads, wheel bearings, sensors and other parts.
• Spots additional jobs if necessary
• Perform routine maintenance and general mechanic work on vehicles.
• Prepared to get additional certification as needed.
• Willingness to learn with hands-on training.
• Ensures repair shop is kept clean and organized and safe.
• Keep a professional appearance.
• Once the job is done and confirmed, he/she delivers the vehicle back to the service advisor in a clean state
• Hands over the replaced parts to the service advisor
• Ensures that all tools and equipment are properly cleaned and kept

Requirements

Education:

• Minimum of BSc.

Preferred Years of Experience:

• 3 – 5 year(s)

Knowledge Requirements:

• Ability to Drive
• Commercial driver’s license
• Understanding of driving laws and regulations
• Comfortable with working outdoors
• Good vision and physical strength
• Safety minded
• Strong customer service skills.

Application Closing Date
20th March, 2020.