Server Administrator – SIPML at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Server Administrator – SIPML

Job ID: 38779
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

Wealth

Job Purpose

The holder is responsible for ensuring that users Network, Local Area Network, Wide Area Network and IP Phones issues are attended to promptly and within SLA.
S/He is to provide network and voice support for Stanbic IBTC Pension Managers Limited offices nationwide.
S/He is responsible for administering the company’s Internet access, maintain integrity of the network, administer and maintain Contact Center Applications

Key Responsibilities
Local Area Network/ Wide Area Network Management:

Ensure 99% Availability of WAN Links to Regional Offices
Ensure that data links’ latencies are maintained below agreed thresholds (<30ms for Metro Links and <70ms for Upcountry data links).
Perform periodic (at least bi-annually) review of Network Architecture to accommodate new Links and network devices.
Establishment of WAN links to newly opened branches to facilitate operations take off.
Maintenance of VLAN configuration on Company switches.
Ensure that quarterly network maintenance is carried out as at when due and all identified issues are resolved timely.

Voice and Communication Network Management:

Maintenance, Administration and Installation of IP Phones, Conference Phones and Softphones company-wide.
Maintenance of Voice Gateway, Call Manager and Cisco Unity Server.
Administration of IPCC Calls backed up and up-to-date.
Administration of all Contact Centre Applications e.g IVR.
Spool and send PBB Softphone Reports to Head, IT Infrastructure on a monthly bases.
Troubleshoot and resolve promptly all Softphone issues.

Business Continuity Management (BCM):

Ensure the availability of Datalinks at Disaster Recovery site to all branch locations during BCM exercise for use by Staff in Regional Offices. Configure routes to DR site and revert same back to Production after the DR exercise.
Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur.

Internet Link Management:

Administration of Company’s Internet.
Ensure that Internet access is available to staff and clients in a controlled manner.
Escalate issues on Internet access to relevant ISP for prompt resolution within agreed SLA and apply penalty where the ISP defaults.
Availability of documentation for all Internet and data Links (Bandwidth size, link type, other Link details etc) and ensure that these are kept up-to-date.
Ensure prompt payment for Internet and Data Links.

Masts Management:

Ensure appropriate Mast type is installed for Office Locations and necessary permit obtained where applicable.
Ensure regular Maintenance of all location Masts.
Ensure payment of Permits for installed Masts and their renewals are carried out as at when due.
Recommend to Head, IT Infrastructure Masts that are due for decommissioning due to old age.

Internal & External Relationships

Business area: Wealth Business Heads of Departments and BUs
Nature of relationship: Provide a service to them
Sphere of influence: Limited to their department only
Description or examples: Maintain close contact with all internal stakeholders within the Wealth
Business area: Group – Stanbic IBTC IT Security and Infrastructure
Nature of relationship: Provide and receive a service
Sphere of influence: Limited to their department only
Role type of external contact: Service Providers and Vendors
Nature of relationship: Manage the relationship
Description or examples: Obtain Services from them

Preferred Qualification and Experience
Qualification:

First Degree Field of Study – B.Sc. (Any discipline)
Professional Qualification is also an advantage – ACA, CIMA

Experience:

Business Support, Independent Assurance:
3 – 4 years Experience.
Ability to understand end to end service delivery for maximum benefit to client & business

Knowledge/Technical Skills/Expertise
Client Knowledge:

Knowledge of the clients, their names, requirements, history of relationship and key relationship issues.

Client Retention:

Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.

Customer understanding:

The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position…

Client Cross and Up-Selling: