Service Advisor at Alfagud Nigeria Limited

Alfagud Nigeria Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Service Advisor

Location: Oyo

Job Purpose

• Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department.
• Displays exemplary customer service skills and a sales-minded attitude.

Job Duties

• Communicates with clients about vehicle problems, insurance questions, and warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Processes customer payments
• Demonstrates extensive knowledge of service department

Skills and Qualifications

• Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated.

Application Closing Date
30th May, 2020.