Service Advisor at ENYO Retail & Supply Limited

ENYO Retail & Supply Limited is a customer-focused, technology-driven, fuels retailing company. Poised to deliver best-in-class retail experiences, leveraging complimentary brands and optimized returns to investors.

Poised to challenge some of the key tenets of Nigeria’s fuels retailing industry, ENYO retail is founded on the premise that the customer is the most important factor to be considered in the development and execution of service delivery.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Nigeria
Job Type: Part Time

Job Summary

The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.

Principal Duties and Responsibilities

Must keep a professional appearance for self and entire facility
Responsible for all maintenance reminders and appointment booking
Ensures that the vehicle has courtesy items
Greet customers when they arrive at the service center and ensures that all their needs are attended to
Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
Ensures that a walk-around check is conducted on the vehicle with the customer
Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
Answer questions about service outcome (after consulting with operators and technician if necessary)
Advise customers about warranty protections and potential cost savings
Help customers decide on additional job discovered
Responsible for all payment cash/card/transfer
Manage and oversee the service center’s workflow and scheduling
Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
Explains work details to the customer
Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
Responsible for post service follow up
Document and resolves all customer complaint as much as possible
Responsible for diagnostics centers revenue assurance and growth