Service Centre Agent at GIG Logistics

GIG Logistics is Nigeria’s leading Logistics Company and we are constantly in search of young, smart & exceptional talents to partner with us in building a world class institution.

We are recruiting to fill the position below:

Job Title: Service Centre Agent

Location: Zaria, Kaduna

Job Description

Provide guidance to walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines
Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
Promote and cross-sell company’s products.
Ensuring proper documentation and safety of all parcels sent and received.
Ensure strict compliance to scanning process and procedures.

Requirements