Service Centre Supervisor / Service Coordinator at Ascentech Services Limited

Ascentech Services Limited – Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Title: Service Centre Supervisor / Service Coordinator

Location: Lagos
Employment Type: Full-time

Job Description

Oversee daily operational activities on job pendency and reduction of the branch
Allocation of Jobs to the technician & monitoring
Review on Daily Working Report with team and taking corrective measures
Coordination with Parts officer for raising the parts orders & tracking
Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
Ensure Quality Service Delivery with minimum Repeat Repair
Reduction of customer escalations
Daily Monitoring of technician productivity
Weekly Budget preparation for Service operations & approval from Service Manager
Preparation of part failure report & sharing to service manager
Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
Review of service center staff and taking corrective measures
Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
Ensuring service cost reduction through proper inventory control method
Responsible for Technician Skill monitoring & Productivity improvement
Responsible for arranging training to front, backend & field force team
Ensure compliance to service standards
Responsible for defective stock recovery
Responsible for Trade Satisfaction by resolving pending complaints
Retail visit for service feedback & working on improvement areas for channel delight
Service Franchise creations
Service Franchise claim preparation
Spare Parts local purchase
CRM Operation updating