Service Controller at ASUS Nigeria

ASUS is a worldwide top – three consumer notebook brand that creates innovative technology to deliver a seamless, joyful digital life for everyone. Our story began 29 years ago on a journey to create the world’s best motherboards. From those humble beginnings, ASUS quickly grew to become the world’s best-selling and most award-winning motherboard brand.

We are recruiting to fill the position below:

Job Title: Service Controller

Location: Lagos
Employment Type: Full-time

Job Description

  • ASUS is looking for a highly motivated and enthusiastic individual for the position of service controller (ASUS Service Partner (ASP) controller)
  • The successful candidate will be responsible for the service operations with specific accounts across English Speaking Africa region
  • Help our customers with escalations and special cases when problems arise with our products and ensure customers satisfaction is met
  • Ensure that all repairs are closed within the desired repair time
  • You will be working closely with English Speaking Africa region’s Service Account Manager and local sales team to achieve customer satisfaction

Responsibilities

  • (Asus Service Partner) performance in TAT and Quality
  • Pushing case process where needed
  • Monthly reporting + KPI (Key Performance Indicator)
  • Handling of Escalation cases (Call center / Service partner related)
  • Monitoring of daily WIP (Work in Progress)
  • Weekly pending / TAT / SWAP analyzes
  • Monthly Customer satisfaction analyze
  • Weekly reporting Sales
  • Contact window for repairs
  • Checking and controlling of QR (Quality Related) cases

Qualifications

  • Undergraduate degree or equivalent
  • Excellent verbal and written communication skills in English
  • Strong Excel & PowerPoint skills
  • Previous experience in a customer service role
  • The ability to respond appropriately under pressure
  • Analytical personality with sound judgment and excellent problem-solving skills
  • A positive attitude and the ability to build relationships with customers
  • An understanding of PC repair is a strong asset

Application Closing Date
Not Specified.

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