Service Delivery Executive at Sproxil

Sproxil is an American technology company that builds trust across supply chains with solutions that emphasize direct engagement and facilitate loyalty programs.

We are recruiting to fill the position below:

Job Title: Service Delivery Executive

Location: Lagos

Roles and Responsibilities

• Establishes and monitors adherence to project management and service delivery as well as planning & control standards
• Ensures products and services are purchased in the most cost- and time-efficient manner
• Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
• Ensures the delivery of services to customers within the agreed scope of work and timeline
• Maintain high-performance levels for service-related processes, and implement improvement activities wherever necessary
• Provide accurate documentation of projects and services delivered to customers
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to the customer
• Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
• Develops and delivers progress reports, requirements documentation and presentations where necessary
• Recommend methods of improvement and see that actions are implemented on time for service delivery upgrades
• Provides accurate and weekly reports to the Head of the unit on the performance of the service delivery
• Maintain high-performance levels for service-related processes, and implement/propose improvement activities wherever necessary

Requirements for the Role

• A Bachelor’s Degree in Marketing, Business Management or any discipline
• Minimum of 3 years of related experience in the pharmaceutical industry, ICT or FMCG sector
• PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) is desirable.

Application Closing Date
20th May, 2022.