Service Engineer at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Title: Service Engineer (Officer Level)

Location: Lagos

Purpose of Job

Installation, maintenance and repairs of Client Companies’ equipment in a manner that enhances the Company’s relationship with Client Companies.

Key Results Areas

Installation of equipment
Maintenance (Preventive) of equipment
Repairs (Reactive Maintenance) of equipment
Design of Laboratories
Installation and Implementation of Laboratory Benching & Furniture

Duties & Responsibilities

Carry out the installation of laboratory/analytical equipment / instruments, components, or systems under the supervision of supervisor/line manager further to established manufacturing, construction, and installation standards and specifications.
Test-run installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards, thereby ensuring that equipment is fit for purpose.
Carry out preventive maintenance on equipment, further to schedule(s) provided by supervisor/line manager; ensuring minimal disruption to Client Company’s work schedule.
Carry out repairs/service of laboratory/analytical instruments during breakdown or fault report.
Resolve Client Company’s complaints within the terms of the Maintenance and/or Service Level Agreements; making recommendations for issues outside the terms of reference of the SLAs.
Timely escalation of issues that cannot be resolved to supervisor/line manager.
Develop a drawing (design) for laboratory/layout.
Installation and implementation of Laboratory benching and furniture.
Troubleshooting and routine maintenance of servers and network related issues in-house.
Repairs and maintenance of printers and computers and computers related issues.
Workshop maintenance and proper management
Sourcing and technical support to sales department on product specification.
Any other duties that may, from time to time, in the course of work and in furtherance of the company’s strategic objectives; be assigned by supervisor / line manager.

Minimum Qualifications / Experience

Tertiary qualification (B.Sc./B.Eng./HND) in Electrical Engineering / Electronics, Biomedical Engineering, Physics (minimum of a Second Class or an Upper Credit).
1-3 years of cognate work experience in laboratory and/or biomedical equipment

Knowledge, Skills & Attitude:

Very good working knowledge of computers in general with proficiency in the MS Office Suite
Analytical / troubleshooting skills (Electronics/Electro-mechanical)
Very good communication skills – written & verbal
Good command of the English language
Ability and Willingness to learn and apply new concepts quickly
Proactive, creative and flexible

Application Closing Date
27th September, 2019.

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