Service Executive (Management Information Service) at SIMS Nigeria Limited

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Service Executive (Management Information Service)

Location: Ikeja, Lagos

Job Description

The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.

Core Responsibilities

Support NSM on day to day operational activities-report sharing and follow up with SVCs.
Support NSM for approvals and customer database management.
Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
Responsible for follow up with SVC email & social media escalation closures.
Responsible for cannibalization/replacement/local purchase document verification.
Responsible for maintenance of trade issue database & tracking.
Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
Work effectively as part of a team to achieve individual, team and organizational objectives.

Key Responsibility Areas:

Operational Support to NSM.
Performance reports of service KPIs on a daily, monthly, quarterly, half-yearly and yearly basis.
Daily dashboard of DWR.
Cannibalization/replacement verifications.
Providing strong reporting and analytical information support to the service team.
Generating both periodic and ad hoc reports as needed.

Requirements

Bachelor’s Degree or equivalent
Minimum of 5 years experience in MIS data management-Customer service Department.
Proficiency in the use of Microsoft office applications Ц MS Excel, Word and Powerpoint.
Strong analytical, numerical data management skill.
Should have the ability to work with a team and have time management and organizational skill.
Should be result oriented and have immaculate credentials of honesty and integrity.
Proficient in verbal and written communication skills.
Proficient in reporting and data management of service operations
Customer relationship management
30-35 years