Shift Manager at MacTay Consulting

MacTay Consulting is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Shift Manager

Location: Lagos

Job Responsibilities

• Responsible for day to day operational performance
• Managing a team 25-30 staff
• Planning for and ensuring team members competence enhancement
• Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
• Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
• Ensuring high motivation level of team resources
• Attrition Management
• Providing Technical guidance and Leadership to the team members
• Conducting Performance Appraisals
• Fulfillment of Balanced Scorecard
• Act as a planned work coordinator for emergency requests beyond normal office hours

Job Requirements

• Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
• Industry experience: Telecom / Customer Management
• Years of experience: 7-9 Years
• Certifications: ITIL / CCNA / JNCIA/CCIP.

Application Closing Date
19th April, 2020.