Solar Technician at Rossland Screening Solutions

Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively.

We are recruiting to fill the position below:

Job Title: Solar Technician

Location: Abuja with frequent travel to surrounding states
Language: English and Hausa
Start Date: Immediate

Position Summary

The Solar Technician is in charge of troubleshooting the field issues reported by the end-customers regarding the solar home system kit (battery box, router, torch, radio, lamps, PV panel etc.).
The role requires the service technician to train the customer agents on the products operation and installation, additionally he will be the first point of contact for the customer and will be providing support and guidance regarding the solar system kit.

Key Responsibilities

Troubleshoot various solar system to identify problems
Be the first point of contact for Rural Spark’s distribution partner regarding field technical issues
Perform testing, troubleshooting, and repair of electrical systems and solar equipment
Provide remote/on-site guidance and support to distribution partner
Provide customer/installer trainings, and advise customers concerning equipment operation
Prepare accurate documentation and required reports of work performed and parts used
Assist the product management teams to define and improve customer experience

Desired Skills and Qualifications

Bachelor’s Degree / Diploma in Electrical Engineering, Electronics or Solar Energy
Experience with and/or an understanding of solar energy systems
Hands-on experience and understanding of electronic system and components: AC – DC, Power supply, loads, inverters and transformers.
Demonstrated experience with electronic circuit/PCB handling, troubleshooting, component soldering, electronic equipment’s installation and cabling
Demonstrated knowledge of electrical measurement and troubleshooting tools: Multimeter and Oscilloscope.
Experience with electronic devices repair like mobile phones or other PCB based devices
Basic knowledge of PC serial communication, Microcontrollers and Firmware Loading
Effective communication skills in English and local languages
Position requires regular travel within Nigeria
Proficient with basic computer software and online platforms (Word, Excel, Dropbox, Outlook/Email)
Good communication and customer service skills.