Solution Manager for Visa Direct – Manager for West & Central Africa at Visa Incorporated

Visa Incorporated operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, debit, prepaid and cash access programs to cardholders. Visa’s card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in over 200 countries and territories.

We are recruiting to fill the position of:

Job Title: Solution Manager for Visa Direct – Manager for West & Central Africa

Location: Lagos
Employment Type: Full-time

Job Description

The candidate filling this role will be leading our efforts to grow and expand Sub-Saharan Africa (SSA) Visa Direct solution. Visa Direct is a payment service that Visa provides to clients (fintechs, issuers, acquirers, processors, merchants, and service providers) to facilitate fund transfers/disbursements to Visa and bank accounts globally using push payment technology. In CEMEA region, Visa Direct consumer and business applications include remittances, person to person (P2P) transfer, person to merchant payment (QR payments), and funds disbursement (e.g. insurance claim disbursements, Payouts).
We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.
We are looking for Managers within our Solutions Management team with varying levels of experience and background (8-12 years) to join our progressive team.
The candidate should be able to lead commercialization and technical solution sessions with Visa clients and provide expert advice to clients’ business leaders and partners who want to use Visa Direct capabilities for various use cases (including assessment of clients’ business problem or market opportunity, helping clients use the right APIs, and leading solution architecture definition with clients).
The candidate will direct the clients’ technology teams on solution design and lead deep-dive sessions to define user flows. In addition, he/she must be highly collaborative, bring a structured approach to client engagement and documentation, employ moderation and facilitation skills, have a passion for payments, and have an ability to communicate complex information to both technical and non-technical audiences. The role will require leading complex solution discussions and will span multiple teams, projects, geographic locations, and time zones Visa is looking for self-starters that are thought leaders with a proven track-record of success in fast-paced payments technology environments with demanding timelines.

Responsibilities

Be the ultimate Subject Matter Expert (SME) for all Visa Direct capabilities in SSA region
Work alongside a cross-functional team of Sales and Business Development to build and drive strategic business goals for Visa
Work closely with our partners across the solution development cycle starting from strategy and solution definition through launch and go to market, by co-managing and driving the completion of key execution deliverables
Responsible for leading design discussion and as well as deep dive workshops with clients for developing digital payment solutions leveraging Visa Direct APIs
Able to identify relevant APIs based on client problems as well as explain in detail how Visa’s APIs function
Coordinate resolution of issues and design of new solutions with the regional and global product team
Track progress on projects’ implementations and act as first line of support for product related issues
Stay abreast of trends in the payments, technology, business, identifying implications for Visa’s Product & Solutions strategy and our client’s businesses
Adopt human-centered design thinking around how Visa can improve its customer experience across Visa’s product and solutions sets
Support management of project pipeline and driving the client engagements as per opportunities pipeline
Manage through influence, but without direct management authority
Embrace teamwork while promoting a culture of openness and flexibility

Qualifications

B.A / B.Sc Degree with an aptitude and passion for technology
8-12 years of related work experience
Have a strong engineering or architecture background focused on Web technologies, APIs (REST/JSON), and machine-to-machine communication over the Internet.
Be willing and able to get hands-on with technology teams or deep-dive into user flows with clients.
Be as comfortable working with an institutional developer at one of Visa’s large banking clients as with a developer at a payments startup.
Ability to wear multiple hats which will include working with business in driving commercialization for Visa Direct in the region
Eagerness and self-starting approach and an entrepreneurial mindset
Problem-solving, organizational, analytical, and critical thinking skills
Must be team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Knowledge or experience with Agile methodology to drive product development and delivery
Experience in presenting ideas and thoughts to senior level leaders
Must be fluent in French and English.