Solutions & Research Engineer at ipNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Solutions & Research Engineer

Job ID: 70
Location: Lagos
Department: Retail Division
Function: Solutions & Research Engineer
Reporting to: Head, Engineering
Travel Frequency: N/A

Purpose of the Job

The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
Also, he is to provide technical support through collaborative partnership to deliver high quality and reliable network performance.

Expected Key Results:

Corporate/FOS Incident Management
Ensure consistent Preventive Maintenance
Implement an FTTH Monitoring Application to Improve MTTR for Faults
Research and Report Management
Perform Monitoring, Backup and Recovery Procedures
Stakeholder Management

Educational Qualifications & Functional Skills

B.Eng in Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
M.Sc involving Engineering, Sciences, Mathematics or similar fields
Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
Customer centric and stakeholders management
Good LAN/WAN network design and implementation skills
Ability to solve complex problems in the shortest available time using honed analytical skills
Good interpersonal skills with customers, vendors and members of team
Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary
Ability to confidently communicate with personnel at all levels of the organization
Extensive technical knowledge deploying and managing network and infrastructure environment
Well organized, articulate and has numerate skills
Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Pre-Sales & Post-Sales Management
Project management skills also desirable

Work Experience:

3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
Experience presenting technical concepts to a general audience
Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
Previous commercial engineering experience
Experience in technical consulting and customer handling
Proven experience in data analytics, statistical methods and models
Experience and knowledge related to different research methodologies and comfort in how these approaches would work
Experience working in a Service Provider environment and providing technical support to end customer solutions
Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements: